He asked me to wait another week for it to arrive. Spoke to Ruben, (senior director) who reported the check was not mailed on March 26, but April 4. And was asked to wait another few days to see if it would arrive.Ī week later:Called when the check didn’t arrive. Was again told the check had been mailed on March 26. I was told the check was mailed March 26.Ī week later:Called when the check didn’t arrive. I called Saavta to ask what “by check” meant and learned that they would NOT be refunding the purchase price of the bed minus $99 to my credit card. The $249 was refunded to the other credit card the receipt on the “description” line says “return 2/2. had misspoken and no refund would be issued until the bed was picked up.Ī third-party trucking firm from Little Rock Arkansas picked up the mattress we have photos if needed. No refund came and I called again and was told that Dennis W. Receipt attached for approval to return the bed. Dennis W told us we'd have a refund in 2-3 days, which was before the bed would even be picked up. A $249 charge was processed on a different credit card.Ĭalled The Saavta Company to return the bed and requested a full refund. Ordered a King Saatva Latex Hybrid Bed, SKU:7061 Credit card was charged $2298.44Ĭalled The Saavta Company to express the bed was too hard and they offered to exchange it for a more expensive bed, *** **** *** **** mattress, King Firm Relaxed, **** ****. I have lost all confidence that Saavta is acting in good faith and would like to request your help to get a refund for a mattress they approved the return for…and picked up over three weeks ago, on Saturday, March 25, 2023.
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